Delivery and Return

Delivery

Tracking number still not updated?

If your package is in transit, but its location hasn't changed for a few days? This is normal: it's in transit at an airport before reaching its final destination. Transit times can last a few days, depending on the airline.

If you haven't received your package 31 days after it was shipped, Foot Sport will resend your order free of charge or refund it.

Order processing time

We generally need 3 business days to process your order. This time may vary if the product is out of stock or personalized, in which case the processing time is approximately 5 days. No tax is required upon receipt of the package.

We work with La Poste and its Colissimo service, as well as Chronopost, for fast deliveries and quality service. As soon as your package is shipped, you will receive an email with a tracking number to track your order on the carrier's website.

For personalized items, preparation may take up to 5 additional days.

Delivery Times

Delivery in France takes between 7 and 10 business days. Your package will usually be delivered within 10 days.

We are not responsible for loss, theft, or damage to your package during its journey.

Countries eligible for delivery

France : Metropolitan

Europe: Albania, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, United Kingdom, Slovenia, Sweden, Switzerland, Turkey

Other countries: Australia, China, South Korea, United States, Hong Kong, Indonesia, Israel, Singapore, Taiwan, Thailand, Vietnam

Returns and refunds

All returns must be made by contacting us at the following email address: info@starjerseyshop.com

All returns must be reported to our department and made by registered mail with a signature. All items must be returned in their original packaging with their labels intact and in the condition they were received. They must also be accompanied by the purchase invoice or delivery note.

All sale or personalized items cannot be returned, exchanged, or refunded. For example, a printed jersey.

No returns by express parcel will be accepted, regardless of the reason.

If the delivered product is as ordered, all return costs are your responsibility.

Any accessories (e.g., shorts, socks, bodysuits, etc.) cannot be returned, exchanged, or refunded.

If the product is defective or does not conform to the order, we will reimburse you for the return costs (only upon presentation of an invoice proving payment). The maximum amount reimbursed for the costs is €8. All refunds will be made within 30 business days.

For any item returned with the reason 'defective,' please specify the nature of the defect in a separate letter.

Please ensure you enter your delivery address correctly. If your delivery address is incomplete or incorrect, we will not be able to refund or reship your order.

We will cover the costs incurred for reshipping the products.

If one of the products to be exchanged remains out of stock for more than 60 days, you will be refunded. Please clearly specify the details of the products you would like exchanged.

We make every effort to provide quality service to all our customers.